Shipping Policy

Turnaround times

SAME DAY PRINTING - PRINT READY FILES SUBMITTED AND PAID FOR BEFORE 3PM EST

Order Before 3PM: Monday Tuesday Wednesday Thursday Friday Saturday* Sunday
Order Ready to Pickup
or Ship by EOD:
Monday Tuesday Wednesday Thursday Friday Saturday *
or Monday
Monday

NEXT DAY PRINTING - PRINT READY FILES SUBMITTED AND PAID FOR BEFORE 12AM EST

Order Before 12AM: Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Order Ready to Pickup
or Ship by EOD:
Tuesday Wednesday Thursday Friday Saturday *
or Monday
Monday Monday

*Saturday pickup times are 6pm by the loading dock and by request only. Prima is closed on Saturday. If you place an online order before 12pm on Saturday, it will be ready for pickup at 6pm that day by request only, otherwise it will be ready EOD Monday. Normal business hours are M-F 10am-7pm. Every product has a turnaround time listed in its description. The above charts are estimated turnaround times on same and next day printing. Times may vary based on production volume.

TALENT - HEADSHOTS - FILES SUBMITTED AND PAID FOR BEFORE 12AM EST**

Order Before 12AM: Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Digital Proof Sent/
Live Proofs Available:
Wednesday Thursday Friday Monday Tuesday Wednesday Wednesday

TALENT - COMP CARDS - FILES SUBMITTED AND PAID FOR BEFORE 12AM EST**

Order Before 12AM: Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Digital Proof Sent/
Live Proofs Available:
Thursday Friday Monday Tuesday Wednesday Thursday Thursday

** Talent turnaround times are estimates only. Times may vary based on production volume and services requested.

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Carriers

We use the following carriers to deliver our orders:

  • USPS
  • UPS
  • FedEx
  • DHL
UPS GROUND TRANSIT MAP